Customer care — channels, response windows, and scope
The desk does not handle account issues. Account-related queries are routed to the partner platform's customer care. The desk's channel is for editorial corrections.
How this flow works
Identify the issue
Editorial, account, or platform. Each type has a different channel.
Open the partner platform's customer care
Account and platform issues are routed to the partner platform's customer care.
Use the partner platform's in-app help
The partner platform's in-app help is the fastest channel.
Email the desk for editorial corrections
Editorial corrections are at [email protected]. The desk responds within 48 hours.
Read this before you sign up
Editorial rule: never invent figures
The desk reports bands, not single precision. The partner platform's published page is the source of truth. The desk does not author the partner's terms.
Image caption: Help · in-app help is the fastest channel
Why this page exists, and how to read it
The brand SERP pages on the pick11 desk are the routes that answer a single brand-intent question. The login route answers "how do I sign in to my pick11 account". The app route answers "what is the pick11 mobile app". The download route answers "where do I get the pick11 partner app". The apk-download route answers "how do I verify the pick11 partner APK". The refer-code route answers "how does the pick11 refer code flow work". The bonus-code route answers "what is the pick11 bonus code worth". The review route answers "is the pick11 partner platform trustworthy". The how-to-play route answers "how do I enter my first pick11 contest". The customer-care route answers "how do I get help with the pick11 partner platform". The is-legal route answers "is the pick11 partner platform legal in India". The owner route answers "who operates the pick11 partner platform". The wallet-kyc route answers "how does KYC work on the pick11 partner platform".
The brand SERP pages are not editorial routes. The brand SERP pages are reference routes. The brand SERP pages do not publish a pick; the brand SERP pages publish the partner platform's published terms. The reference rule is the desk's contract with the reader: the reference rule is what the desk can defend with a named source. The reference rule is the desk's wall against the false precision.
The brand SERP pages are linked from the homepage footer (Company column), the mobile menu (Money & App section), the brand SERP cross-links (the in-page "Related" links), and the sitemap. The brand SERP pages are not linked from the editorial routes as primary CTAs. The brand SERP pages are linked from the editorial routes as reference routes - the reader who has clicked through from a predictions page can find the partner platform's published terms on the brand SERP page without leaving the desk.
The brand SERP pages share the desk's editorial separation rule. The desk does not author the partner platform's published terms. The desk reports the partner platform's published terms. The reference rule is the desk's wall against the false precision. The reference rule is the part of the page that names the source. The reference rule is the desk's reading of the brand-intent question.
The brand SERP pages are not a marketing pitch. The brand SERP pages are a sober reference. The reference rule is the desk's contract with the reader. The reference rule is what the desk can defend with a named source. The reference rule is the desk's defence against the alternative: a desk that publishes a story without a source, and a reader who reads the story as a single-source-of-truth rather than as one input among many.
Readers ask
What is the partner platform's response window?
The partner platform publishes its response window on the customer care page. The desk does not author the response window.
Can the desk reset my password?
No. pick11 is an editorial desk. The partner platform handles account issues.
How do I submit an editorial correction?
Email [email protected]. The desk responds within 48 hours when a correction is verified.
What is the editorial complaints channel?
Email [email protected]. The desk escalates editorial complaints to the editor-in-charge.